Forum rules   Search    Back to home page  Register /  Login  Now, by registering on our forum you get a chance to receive giveaway offers, valuable discounts and other great deals! There is no obligation to buy anything - just register and contribute to the forum to take advantage of this great opportunity.

Problems with brand new RF800     Forum Index -> ECTACO Forum   Autor Message audrey Messages: 7 07/12/2007 08:39:53    Subject: Problems with brand new RF800 I have problems with my new translator RF800 which are similar to http://www.ectaco.com/ectaco-posts/list/10665.page. In my case PhraseBook doesn't work: when I click on it, there appears the application window with a clock icon in the screen center for a second, and than the screen turns off and again on with ECTACO logo on it (in other words, systems reloads). So I cannot access PhraseBook anyhow. I've already tried to do reset and to reload firmware, but it didn't help. Since the problem looks like a software one (application fails during its initialization), I would like also to try rewriting the content of the MMC card. Could you send me the link to the software that comes with my model? I've already asked support fot it but the do not respond. May be you have other suggestions concerning the origin of the problem? It seems that I'm not the first to complain about this. To the top alexi Messages: 425 10/12/2007 05:43:09    Subject: Dear Friend, Please try to reset the unit and calibrate the screen again. It is necessary to tap the target firmly and accurately at each location on the screen. The target will continue to move until the screen is aligned. Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com To the top audrey Messages: 7 10/12/2007 05:48:36    Subject: I've tried this several times already, it doesn't help. To the top audrey Messages: 7 10/12/2007 10:14:21    Subject: Actually I've tried everything that you advised in http://www.ectaco.com/ectaco-posts/list/10665.page for the same bug. To the top alexi Messages: 425 11/12/2007 09:37:18    Subject: Please contact support@ectaco.com They will help you to install new OS. Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com To the top audrey Messages: 7 13/12/2007 03:51:12    Subject: Reinstalling of the software didn't help. To the top alexi Messages: 425 14/12/2007 02:53:36    Subject: Please send the unit back to us for replacement. Please review our warranty & return policy at http://www.ectaco.com/company/terms_and_conditions In case more questions arise please contact our New York office. They will provide answers to your questions and explain our return and warranty policy to you. ECTACO, Inc. Ectaco Corporate Center 31-21 31st Street, Long Island City, NY, 11106 Toll Free: +1-800-710-7920 Phone: +1-718-728-6110 Fax: +1-718-728-4023 mailto: Mikalai@ectaco.com Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com To the top audrey Messages: 7 14/12/2007 06:15:03    Subject: Device was finally fixed by taking out the battery for more than two hours. Thanks a lot to the support in the NY center, they are really helpfull! To the top     Forum Index -> ECTACO Forum