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E15C800       Forum Index -> ECTACO Forum   Autor Message arash Messages: 7 Location: spain 31/07/2008 05:06:23    Subject: E15C800 How can i get the number of my RMA? To the top alexi Messages: 423 31/07/2008 05:49:52    Subject: You may find instructions in the invoice. Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com To the top arash Messages: 7 Location: spain 31/07/2008 05:57:12    Subject: E15C800 Alexi, can you help me to get function my partner P800? I click in four sides of the monitor to calibration and when i click in the middle the partner freez and it dose not work. I need help urgentlly. Thanks To the top green Messages: 93 02/08/2008 13:31:47    Subject: Dear customer try to reload the Firmware for your 800 Models. 1. Turn the Device on 2. Press the ON/OFF button and hold it, the screen should be ON 3. Press RESET button (pinhole) with paperclip for a second, while you are holding the ON/OFF button, (the RESET button is on the left upper corner of keyboard panel) 4. The screen turns off and then on 5. Then screen shows: Main Menu, Load Firmware, Back Up Firmware 6. Press Load Firmware with stylus 7. You see the message on the screen: Select package P 800 V and numbers Cancel 8. In order to select the Package: Press P 800 V and numbers To the top green Messages: 93 02/08/2008 13:32:17    Subject: 9. The screen shows the message(window): Burn in Progress 10.Then another message appears: Info Burn process complete OK 11.Press OK 12.Then once again press the RESET button for a second without pressing ON/OFF button 13.The screen turns off and on again 14.You see the Calibration Screen Message: Hit the Target with the Stylus or press ENTER to skip calibration 15.Hit(press) the target (small square with cross) with stylus exactly in the center, which appears one by one in every corner of the screen going round clock and in the center of the screen 16.After completing the screen calibration the DEVICE is ready to work. Customer Support Ectaco Electronic Translators www.ectaco.com To the top arash Messages: 7 Location: spain 02/08/2008 14:18:19    Subject: 800 Thanks so much to answer me but when i put de battey or i connect it to ac dc directlly, it turns on automatically and ask me to calibrate the screen and always freez when it is in the middle os the screen. I desperately sent an e-mail to the comercial department and i´m waiting for may #RMA and at this moment (after 3 days) i have not recieved any replay. Is this people serious in her job? there is no responsible in spain and i´m desesperate. Any help will be welcome. To the top alexi Messages: 423 04/08/2008 03:54:34    Subject: For RMA number please call 718-728-3605 Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com To the top arash Messages: 7 Location: spain 04/08/2008 16:15:41    Subject: timo I called but nobody answer me. I put the message but nothing. I´m deseperated and far from USA to do anything. In spain ECTACO have not branch. I lost 520€ buying an dictionary model E15C800!!!!! To the top green Messages: 93 09/08/2008 16:00:48    Subject: Dear customer please call our main office Mon to Fri from 10am till 5pm. 718-728-6110 Customer Support Ectaco Electronic Translators www.ectaco.com To the top         Forum Index -> ECTACO Forum