Problems with start up

zmyra000 · Messages: 1

I just received my Partner English Spanish PW8000 Talking ELectronic Translator and cannot make the power go on. The battery will charge and green light goes on but immediately goes off and the screen is lit but blank. THe power switch does nothing and all of button do not respond.

Battery is in correctly as is card; what else can I do? What do you recommend or is there a problem with the translator itself?
Jill

alexi · Messages: 425

Dear Jill,

Please try
http://www.ectaco.com/ectaco-posts/list/6580.page
and
http://www.ectaco.com/ectaco-posts/list/6581.page

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

fjp8000 · Messages: 1

I have the exact same problem. Can you tell me how your's was resolved?

My unit is new and I was sent an e-mail, from tech support, telling me to remove the battery, then reinstall it and, then, hit the reset button... Which did not work.

alexi · Messages: 425

Please send the unit back to us for replacement.

Please review our warranty & return policy at http://www.ectaco.com/company/terms_and_conditions
In case more questions arise please contact our New York office. They will provide answers to your questions and explain our return and warranty policy to you.

ECTACO, Inc.
Ectaco Corporate Center
31-21 31st Street,
Long Island City, NY, 11106
Toll Free: +1-800-710-7920
Phone: +1-718-728-6110
Fax: +1-718-728-4023
mailto: Mikalai@ectaco.com

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com