Shipping information

All orders are delivered by Federal Express.
All dictionary orders within Australia qualify for free shipping. Delivery time depends on the destination: normally it takes 3-4 business days.

If you order accessories without a dictionary, the standard shipping rate will be charged.

If your order is to be shipped to another country, you will be charged according to international shipping rates. Overseas customers are responsible for paying import duties (if applicable) on all purchased products.

The software available on our site is downloadable and is not for sale on CD and/or other media. Before purchasing it, make sure that the software is compatible with your PC. To do so, download the demo or trial version from our site and install it on your PC to make sure it works properly with your version of your system software.

Payment options

The easiest and most convenient way to place an order is to use your credit card. All your information is transferred to our server in a secure mode. If you order a handheld dictionary, no charges will be made to your account until we obtain a confirmation of the order from you. If you prefer payment methods other than the credit card, you can check a special option "Call salesman" when you fill in the order form, and a sales executive will contact you to discuss an alternative way of payment for the hardware.

Our software is downloadable and has to be paid for online before you can download it.

We accept the following credit cards: Visa, MasterCard, American Express, and Discover.

Upon receipt of your order for hardware, our sales staff will contact you (by phone or e-mail) to confirm the order. After you confirm the order, we'll debit your account or wait for the remittance to our account (in case of bank transfer), after that your order will be shipped to you by a courier service.

Customers can remit payments for software orders as well. In case of a software order please contact us

Security policy

Shopping at is safe. Our secure server software uses state-of-the-art commercial security measures. All of your personal and financial information including credit card number, name and address is protected by Secure Socket Layer (SSL) protocol. This protocol encrypts your information and converts it into bits of code that are securely transmitted over the Internet. For additional security of credit card transactions, no charges will be made to your account until we obtain a confirmation of the order from you.


ECTACO, Inc. ("Ectaco") warrants to the end user that its products will be free of defects in material and craftsmanship for a period of ONE YEAR from the date of original retail purchase, as evidenced by a sales receipt. If any defect occurs, the user must return the product either to the dealer or directly to one of the Ectaco offices. Ectaco will, at its option, repair or replace the product at no charge.

This warranty does not apply if the product has been damaged by accident, abuse, misuse or as a result of service by any other party.

Except for the limited warranties above, this product is provided on an "as is" basis, without any other warranties or conditions, express or implied, including, but not limited to, warranties of merchantable quality, merchantability or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing. This warranty applies only to products manufactured by Ectaco and does not include batteries, etc. Any damages caused by batteries are not covered by this warranty. Neither Ectaco nor our dealers or suppliers shall have any liability for any indirect, incidental, special, or consequential damages whatsoever, including, but not limited to, loss of revenue or profit, lost or damaged data or other commercial or economic loss, even if we have been advised of the possibility of such damages, or they are otherwise foreseeable. We are also not responsible for claims by a third party. Our maximum aggregate liability to you, and that of our dealers and suppliers, shall not exceed the amount paid by you for the Ectaco product as evidenced by your purchase receipt. If the laws of the relevant jurisdiction do not permit full waiver of implied warranties, then the duration of implied warranties and conditions are limited to the duration of the express warranty granted herein.

You may obtain additional information regarding the extended warranty program or reach a customer service representative at the Ectaco offices.

Return policy

Goods purchased from us can be returned within 7 days from the date of receipt. The goods should be returned in the original packaging and without any damage to hardware or software. All returned items are subject to a 6.5% restocking fee. The goods are shipped from the customer at his expense. The shipping & handling cost shall be deducted from the sum due for refund.
Software products are not refundable. is currently unable to accept returns of merchandise without its original packaging and accessories or items for return postmarked by the sender any later than 7 days after the date of the original delivery.

If you have questions, please contact to us